FAQ's

Explore our frequently asked questions!

Can I pick my order up in person?

Unfortunately not. We are e-commerce based, meaning we don't have a store front for you to pick your order up from.

Are your signs weatherproof?

Absolutely. All our cast acrylic products are waterproof, weatherproof and UV-resistant.

How do I mount my house plaque?

All signs come with easy to read installation instructions.

Do you offer installation?

Due to being e-commerce/online only. We are unable to install. But all orders come with installation instructions.

Can you make something custom for me?

If you have .AI or vector files, we are more than happy to take a look at it, as we may be able to help. But we don't actively advertise custom one off jobs for the public.

How much is shipping?

Shipping is FREE on all orders over $50 AUD. All orders under $50 AUD incur our flat rate postage.

How long does shipping take?

Metro: 2-4 business days
Rural: 7-10 business days

Need it faster? We offer express postage for an extra $10 at the checkout.

Do you ship overseas?

Not yet, but if you twist our arm, we can sort overseas shipping for you :)

Can you send to parcel lockers?

We can send to both Parcel Lockers and PO Boxes.

Do you have Afterpay?

Yep! We sure do. Located at the checkout.

What happens if I did a typo on my order?

Contact us immediately so we can rectify your order.

Can I return my order?

Unfortunately, as all orders are custom for things like House Numbers, Street Address etc, we are unable to offer a return and refund.

What if my signs damaged upon delivery?

Please open the package and take photos of the damage straight away. Please email us at: info@postmansplaque.com

Where is Postman's Plaque?

We are located in sunny QLD, right between Gold Coast and Brisbane.